Shipping & Delivery
At Makeup Geek, we are committed to ensuring that your shopping experience is smooth and that you receive your products as quickly and efficiently as possible. Please review our shipping and delivery details below.
1. Order Processing Time:
- All orders are processed within 1-3 business days after the order is placed (excluding weekends and holidays).
- If we experience a high volume of orders, processing times may be slightly delayed. You will be notified via email if there is any significant delay in processing your order.
2. Shipping Options:
We offer Standard shipping method for your convenience:
- Standard Shipping (10-15 business days): Free for orders
- 3. Order Tracking:
- Once your order has been shipped, you will receive an email with tracking information. You can track your order via the shipping provider's website using the tracking number provided.
- If you haven't received your tracking number, please check your spam/junk folder or contact our customer service team.
4. Delivery Times:
- Standard Shipping: Delivery takes between 10-15 business days after dispatch.
- Note: Delivery times may vary due to factors such as public holidays, weather conditions, or peak periods like Black Friday.
5. Shipping Restrictions:
- We currently ship only within Europe.
6. Missed or Delayed Deliveries:
- If your order hasn't arrived within the expected time frame, please contact our customer service team with your order number and tracking details.
- While we aim to meet the estimated delivery times, unforeseen circumstances (e.g., carrier delays or customs inspections) may sometimes occur, which are outside of our control.
7. Shipping Costs:
- The shipping cost is calculated at checkout based on your selected shipping option and order total.
- We offer free standard shipping on all orders.